Shipping Policy
Last updated: [Date]
Thank you for shopping with Roman Heir. This Shipping Policy explains how and when we ship your orders, and what to expect during delivery.
1. Processing Time
Orders are processed within 2–5 business days after payment confirmation.
During sale periods or launches, processing may take 5–7 business days (you’ll be notified if there are any delays).
2. Shipping Regions & Options
Domestic (India): We ship to all major cities in India using trusted courier partners.
We do not offer international shipping at the moment.
Shipping Methods:
Standard Shipping: 5–15 business days (depending on destination)
Expedited Shipping: 2–5 business days (where available)
3. Shipping Costs
Shipping cost is calculated at checkout based on your shipping address, order weight, and courier.
We sometimes offer free shipping promotions – check current offers before placing your order.
4. Order Tracking
After your order ships, you will receive a shipment confirmation message/email with a tracking number.
You can use this number to track your package on the courier’s website.
Please allow up to 24 hours for the tracking information to reflect working status after you receive the confirmation.
5. Customs, Duties & Taxes (For International Orders)
For international orders, customs duties, import taxes, or VAT may apply depending on your country.
These charges are not covered by Roman Heir and must be paid by the customer to the courier or relevant customs agency.
6. Undeliverable or Returned Packages
If a package is returned to us due to incorrect address, refusal, or failure to collect, we will contact you to arrange re-shipment at your expense.
If there are issues with delivery due to incorrect shipping information, you are responsible for additional shipping charges.
7. Lost or Damaged Packages
If your order is lost or arrives damaged, please reach out to us at [email protected] within 3 days of delivery.
Provide order number, photos (if damaged), and a description of the issue.
We will either arrange a replacement (if in stock) or offer a refund after investigating with the courier.
8. Changes to Shipping Policy
We may update this Shipping Policy from time to time. When we do, the “Last updated” date above will reflect the change. Your continued use of our Site and services after changes means you accept the updated policy.
9. Contact Us
If you have any questions regarding shipping, please email:
[email protected]
Address: SY.No.21/1, Yellapura, Arakere Post, Kasaba Hobli, Tumakuru – 572 106, India.