Refund & Returns Policy

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Thank you for shopping with Roman Heir. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return or exchange your item(s) in accordance with this policy.

1. Eligibility for Returns or Exchange

• You may initiate a return or exchange within 1 days from the date you received the product.

• The item must be misprinted, damaged, or defective with all tags attached.

• If damaged by scissors or sharp objects, refunds or replacements aren’t possible unless: Unpacking videos are provided. Images of the courier cover are sent.

• If the package appears damaged upon receipt, note the damage in the courier’s delivery remarks. This helps in claiming a refund from the courier service.

• For size issues, provide product images and size measurements to assist in checking with the our team. Please be aware that a measurement tolerance of ±0.5 inches is standard for apparel products and is not eligible for returns or refunds.

• If you ordered the wrong size or wants to return a product without any defects, this has to be handled at your expense by placing a new order.

• Sale or limited-edition items may have a stricter return policy (if applicable), which will be clearly indicated on the product page.

2. How to Request a Return or Exchange

1. Email us at [email protected] with:

   • Your order number

   • Item(s) you want to return or exchange

   • Reason for the return

   • Should provide carefully unboxing videos, photos of the damaged product, with the original packaging.

2. We will reply within 2 business days with return instructions & the address.

3. You are responsible for the cost of shipping the item back to us, unless the return is due to a defect or our error.

3. Refunds

• Once we receive and inspect your returned item, we’ll notify you via email whether your refund is approved.

• If approved, a refund will be processed to your original payment method within 7 business days.

• Shipping costs are non-refundable, unless the item is defective or we made an error.

• For items lost during shipping, a refund is issued once the shipping status confirms the item is lost.

4. Exchanges

• If you want to exchange an item (for a different size or color), you must send the original item back to us.

• Once we receive it and confirm it meets our return conditions, we will ship the replacement to you.

• You may be responsible for any difference in shipping cost for the exchanged item. The reverse shipping cost is the same as the forward shipping cost. For example, in an order containing 5 products, the reverse shipping charge will apply to all 5 products, but you can choose to return just 1 if you wish.

5. Defective or Incorrect Items

• If an item is defective or you received the wrong product, please email us within 1 day of delivery.

• We will cover the return shipping cost for defective or incorrect items, and send you a replacement or issue a full refund.

6. Cancellations

• Orders cannot be changed/cancelled after they are marked “processing/shipped.”

• Once an order has been processing/shipped, you must follow the Return Process above.

7. Contact Us

If you have any questions or need help with a return, please reach out to us at:
Email: [email protected]
Address: SY.No.21/1, Yellapura, Arakere Post, Kasaba Hobli, Tumakuru – 572 106, India.